Frequently Asked Questions
SMA will accept new orders beginning January 3rd, 2017.
Products from both SMA and TISCO can be combined on the same order going forward.
The primary contact number for Customer Service is 877.55.GO.SMA.
When calling, all customers will receive a prompt to Press 1 for
Customer Service and Press 2 for TISCO tractor parts technical support.
TISCO has utilized a technical service group in the past.
These designated customer service reps are available to answer
questions regarding fit and other application-related issues
for tractor parts. Technical Support hours are 8-5 Central Time.
JOINT customers that had an account at both TISCO and SMA will
continue using their current SMA account number. NEW customers
from TISCO will have a NEW account number at SMA. Please contact
customer service for any questions related to your account.
Credit Card Accounts:
For customers designated as credit card only, SMA accepts credit
cards as payment for individual invoices if necessary. Customers
must request this be their preferred method of payment. Backorders
cannot be accepted for credit card only customers.
For customers with an open account, monthly statements will be sent
at the end of each month. All statements must be paid by check – credit
cards cannot be accepted as payment for monthly statements.
All products from both companies are available on www.smalink.com. For TISCO
parts, there are two categories on the top of the list that mirror the layout
from TISCO’s website. We have also integrated TISCO’s make/model selector
and tractor data into smalink.com
SMALINK Customer Login:
New TISCO customers will use the email associated with their current TISCO shopper account
to login to www.smalink.com. From there, the ‘Forgot Password’ function can be used to reset
the password and access the site. If there are questions about which email address is
currently associated with a TISCO shopper account, please use our 'Contact Us' page or call our customer service team at 877.55.GO.SMA
To request a new TISCO or SMA print catalog, please call our customer service team. Electronic catalogs
can be downloaded anytime under the ‘downloads’ section of www.smalink.com.
SMA is proud to announce one of the largest field-based sales organizations in the business.
With coast-to-coast coverage, there will always be an SMA Territory Manager ready to assist.
Please reach out to customer service for help contacting your SMA Territory Manager.
The SMA Preseason program is effective through January 31st. Both SMA and TISCO items can
be included in the Preseason program for volume discounting through January 31st. As always,
any special ‘quoted’ items, cotton picker, and levee dams are NOT eligible for volume discounting.
We are excited to announce a new freight program for ALL customers in 2017. The new freight program
will be prepaid minimums at $500 for package shipments and $1000 for LTL shipments. SMA is offering
this new freight program to ALL CUSTOMERS – ALL DAY – EVERY DAY.
Tisco Open Orders:
All open orders and backorders as of December 29th from TISCO will be loaded into the SMA system and
will be shipped when product is available. These orders cannot be added to, but a new order can be created.
Blount (the previous owner of TISCO) retains ALL accounts receivable. Any issues, questions, or concerns
on invoices issued by TISCO prior to December 30th must be handled by Blount. Blount accounts receivable
can be reached by calling 800-248-3273. SMA will handle all accounts receivable questions for invoices after January 1st 2017.
Roughly 3700 TISCO items directly interchanged to SMA product and will be sold under the SMA item id going forward.
These are mainly items like Weasler, Pioneer, Timken, and other common suppliers. There are many other products such
as tractor seats, linkage, hydraulic hose that were not interchanged due to packaging quantities, performance differences and others.
The products team will work to further interchange and merge items as we progress through the year. TISCO tractor parts items will use
their current item id’s going forward.
SMA will operate 6 distribution centers in 2017: Jonesboro, Arkansas; Corsicana, Texas; Fresno, California;
Des Moines, Iowa; Strongsville, Ohio; and Nashville, Tennessee. Strongsville and Nashville will be the primary
shipping points for TISCO tractor parts while we work to integrate the full product line into all six distribution
centers over the coming months.