Prepaid Minimums: SMA will prepay the freight on original warehouse
orders of $500 or more that ship via package/parcel service and weigh less than 120lbs - FedEx/UPS/Speedee.
LTL shipments will be prepaid for orders of $1000 or more. SMA reserves the right
to choose the carrier for all prepaid shipments.
Drop Shipments: All direct or special orders from the factory will be
shipped from the manufacturer on the same freight terms as the SMA order.
Special Services: Any special services (Next Day, Two Day, Priority)
are not eligible for Prepaid Freight and will be billed to the SMA Customer.
Freight Claims: : Shipment made by SMA are in good order when signed
and accepted by the carrier. It is the SMA customer’s responsibility to examine incoming
freight for damage or shortages and note any issues on the shipping documents. Both the
number of handling units and piece counts are the responsibility of the customer.
SMA will gladly assist with any associated freight claims that are PROPERLY NOTED ON THE BILL OF LADING at time of delivery.
Concealed Damage: The carrier must be notified immediately to perform inspections and file freight claims.
SMA cannot issue credit on any shortage without a signed bill of lading.